Frequent Angel Questions
How can SAS help me sell my second hand goods?
We’ll assign you one of our SAS Angels to take the stress of the selling process off your hands.
We’ll find the perfect SAS Angel for your requirements to ensure a smooth selling experience.
Who are our SAS Angels?
SAS Angels are our expert team of sellers we contract to take, promote and sell your pre-loved items for the best price possible.
*When you use our service you NOT ONLY get cash back for your stuff, YOU ALSO support a kiwi stay at home mum to make a little extra money for herself while she’s raising her kids.
How does it work?
The items we sell are usually sold through an auction site, however if you agree, our SAS Angels can sell your items through any other NZ established selling platform, for example, Facebook Marketplace.
SAS’s commission is 36% of the sale price and if sold on an auction site, a further 7.9% commission is payable to them. The remaining proceeds are for you to enjoy, or to donate to one of our chosen charities.
We’re currently supporting two charities that are very near and dear to our hearts, Perinatal Anxiety & Depression Aotearoa, and Epilepsy New Zealand.
How do I get started?
It’s easy as! Just fill out the application form here.
We’ll review your application and get back to you within 10 business days to let you know if your items have been accepted for physical inspection and pick up.
How does pickup work?
We’ll assign one of our lovely SAS Angels to your case and they’ll be in contact with you to arrange a time to pick up the item(s) from your property. If your items then pass the Angel’s physical inspection, she’ll take and store the items to start the sale process. For bigger items, like furniture, you’ll need to arrange to drop them at the Angel’s specified location.
Once the storage arrangement of all items has been agreed, you’ll be given an SAS Inventory Form to fill out and sign.
What’s included on the SAS Inventory Form?
It’s great if you have your own inventory already written with the description and any defects of each item listed. This can be attached to our SAS Inventory Form which requires the following information:
The list of items, noting any defects
Your nominated bank account (or chosen charity)
Which platforms you prefer to sell on
Any specific reserve pricing (optional). We encourage you to discuss any specific pricing expectations with our SAS Angels. They have excellent knowledge that enables them to achieve optimal sale prices in the current market for your items.
How is the price set?
We expertly present, photograph and advertise your items for sale. The price set is based on our research, knowledge of the market and the condition of each item.
How do I get my money?
Payments of your completed sales will be made on or near to the 20th of the month, into your nominated bank account or your chosen charity.
What if my items are damaged or lost?
We’ve been operating SAS for over a year now and to date we haven’t lost or damaged any items. However, there’s always a risk that this could happen so please consider this before consigning an item to us.
What if I want my item back?
No worries, unless it’s already in the process of selling. Just let us know which items you want back and we’ll do our best to get these back to you within 10 business days.
What if my item doesn’t sell?
Items will remain advertised for sale for a maximum period of six months. After six months, the SAS Angel will return all unsold items to you. She may contact you to discuss adjusting the pricing or leaving the items on the market for longer, especially in the case of seasonally popular items, like ski equipment.
How do you keep track of my items?
You’ll complete an SAS Inventory form (where you’ll also disclose any defects in each item, whether it’s an authentic designer label or not, and any alterations you’ve made).
How does it work with electronics, like laptops?
You’ll need to test them and confirm they’re in full working condition before we agree to collect.
What if it’s not suitable for sale?
We reserve the right to refuse or return any item at any time that we deem unsuitable for selling.
How do I send you my items?
Our SAS system is just 3 easy steps :
S: Stack - collect your things together
A: Ask - Click the orange ‘Send me an Angel’ button
S: Send - wave them goodbye and wait for your money!
How much of the sale price will I keep?
As the owner of the item, you receive over half of the sale price. A small percentage goes toward running the business; we pay listing fees, success fees and most importantly, we reward our fabulous angels for their hard work.
SAS earn 36% of each sale and the platform in which the item sells may also take a fee, for example, Trade Me take a further 7.9% of the sale. The rest is all yours!
It’s win win win! Thank you for supporting stay at home mums.
Can I just donate the money?
Of course you can! If you want to donate the items, just select this option when you send them to us, or have us collect, and we’ll donate the money from your sales to the charities we support, on your behalf.
We support :
How do I apply to become a Selling Angel?
Fantastic! Just contact me and I’ll send you an application. Next minute, you could be earning extra money without having to sacrifice family time.
“The extra you pay for the service compared to doing it yourself is worth it because SAS makes the extra effort to clean things up and present them nicely. They probably get up to 25 percent more for the items than I would because of the time and care they take to display, describe and photograph them really well.”
— JP Happy customer
